Terms and Conditions and Guarantee

All products supplied by Herne Bay Plumbing and Bathroom Supplies Ltd automatically come with a minimum 12 month retailer’s guarantee. Some products come with a further manufacturer guarantee. Please see the manufacturer’s websites for further information. We pass on manufacturers warranties in good faith, we do not endorse them, and they form no part of your contract with Herne Bay Plumbing & Bathroom Supplies Ltd. Should the manufacturer become insolvent you accept that the additional guarantee is lost.

It is your responsibility to choose a product which suits your needs. Once we have delivered your product, you are responsible for storage and installation. It is also your responsibility to ensure that products are installed correctly and in compliance with current Building Regulations and the I.E.E (Institute of Electrical Engineers) Wiring Regulations. (Please contact your local Building Control Officer to find out how these regulations apply to you.)

If you find any damage or discover that parts are missing or incorrect after delivery, you must contact us within 48 hours. We will not accept liability for any claims for goods which are damaged, incorrect, shortage or with missing parts which are not notified within a reasonable time after the goods were delivered. For damage claims we will require photographic evidence sending and a description of the damage by email.

We will not be responsible for compensating you for any losses you may suffer due to incorrect items sent, damaged items or faulty goods once installation has commenced. All goods must be thoroughly checked by a responsible person within 24 - 48 hours of receipt after this period it will be deemed that you have accepted your goods.

If a part is missing or damaged, we will endeavour to get the missing/replacement item sent out as soon as possible. In the unlikely event that the product has a technical fault, we will on your behalf arrange for the manufacturer to contact you regarding a call out, the manufacturer will then send an engineer out if the product has already been installed, but Herne Bay Plumbing & Bathroom Supplies Ltd will NOT be liable for any extra costs this MAY incur should no technical fault be found.

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